Contact Us

We’re Here to Help – Contact WoodNestly

At WoodNestly, your satisfaction is our priority. Whether you’re exploring our personalized products, checking on an order, or need support after delivery, our friendly team is always ready to assist you.

How Can We Help?

  • Product Inquiries – Learn more about product sizes, materials, personalization details, or request a special design before ordering.
  • Order Assistance – Need to update personalization details, verify order status, or make changes? Contact us promptly for help.
  • Shipping & Delivery – Have questions about shipping timeframes, tracking, or international delivery? We’ll provide clear updates.
  • After-Sales Support – If your item arrives damaged or doesn’t match the description, please notify us within 7 days of delivery for a quick resolution.
  • Returns & Refunds: For more information on our returns policy, please see our Refund & Returns Policy or contact us directly for support.

Contact Information

Customer Support Hotline:
+1 775-828-0394

Email Support:
support@woodnestly.com
We respond to all emails within 24 business hours.

Business Address:
WoodNestly
6607 Auburn Ct, Riverside, CA 92506, USA
Please note: This is our registered business address and workshop location. We do not have a physical retail store open to the public.

Support Hours:

  • Monday – Saturday: 8:30 am – 7:00 pm (EST)

  • Sunday: 10:00 am – 2:30 pm (EST)
    Messages received outside these hours will be answered the next business day.

Helpful Tips When Contacting Us

  • Include your order number (if available) and clear details about your inquiry for faster support.

  • For personalized items, please request changes within 12 hours of purchase to ensure timely updates.

  • For urgent issues (e.g., incorrect personalization or delivery concerns), call our customer hotline during business hours for immediate help.

Our Commitment

  • Every inquiry is answered personally—we don’t use automated responses.
  • All product information on our website is accurate and updated regularly.
  • We are transparent about our process, pricing, and timelines, so you always know what to expect.

WoodNestly – Turning Special Moments into Personalized Gifts and Decor.